Policies

 

Refunds

Refunds or class transfers can be accomodated if we are notified at least 2 days before the first class session. If, within the first 3 sessions of a 5 or 6-week class or the first 2 sessions of a 4-week class, a dog is unable to attend due to an injury or illness, you may receive a 50% refund. We regret that no credit or refund can be provided for any reason after the first 3 sessions of a class. The exception to this is adopters who are required to provide proof of class registration at San Francisco Animal Care and Control in order to adopt. In this case, no refunds will be provided. There is a $15 fee for all returned checks.

Cancellations

If the minimum enrollment for a class is not met prior to the first class session, the class will be cancelled. We will notify you 1 day before the class is scheduled to begin to see if you would like to enroll in an alternative class, receive credit toward a future class, or receive a full refund.

Vaccinations

For puppy classes, we require proof of 2 rounds of DHLPP vaccinations.  For all other classes, we require proof of current rabies vaccination. You must present proof of vaccination by the first session in order to participate.

Unaltered Animals

We welcome all friendly dogs, whether they are altered or not, in our classes. However, female dogs in their estrus cycle may not come to class. If your female begins her cycle during the course of the class, no refund will be given. The only exceptions to this are the Reactive Rover class and the Pint-Sized Playgroup. No unaltered dogs will be permitted in either Reactive Rover or the Pint-Sized Playgroup.

Attendance

If you miss a session, please contact the trainer to discuss what was covered.  Make-up classes are not permitted. New students will not be able to join after the first session.

Declines & Referrals

In order to protect all participants in a class, we reserve the right to decline entry to any dog who presents behavior issues that may be overly dangerous, disruptive, or that may be exacerbated by participation in a group class. If behavior issues are discovered during the class and the trainer determines that it is in everyone's best interest for you to seek a private trainer, you will be provided with a qualified trainer referral and a refund.

Children in Class

Children and other family members are welcome to attend our public classes. To ensure the safety and enjoyment of everyone in the class, please review our guidelines:

  • Children must remain seated with their parents and under parental control at all times.
  • Parents must supervise their children during the entire class (for children under 18, an adult must be present for the duration of each class).
  • Please refrain from running and yelling in the classroom.
  • Please explain to your children that all dogs are not socialized, friendly, or comfortable around children. They should not approach or pet the other dogs in class.