We have recently been alerted to a scam targeting pet owners in our community. Scammers are impersonating animal hospitals, claiming to have found missing pets and demanding payment for their return. These calls are fraudulent.
How the scam works
Scammers are preying on the emotions of worried pet owners by falsely claiming that their lost pet has been found. They may demand money before returning the pet, often pressuring victims with urgent messages. Their goal is to exploit your distress and collect payment before disappearing.
How to protect yourself
If you receive a call like this, keep these points in mind:
- The San Francisco SPCA will never request payment over the phone to reunite you with your pet.
- If you receive a suspicious call, hang up immediately.
- Verify information by calling or texting us directly at (415) 554-3000. We are open, by appointment only, daily from 8am-6pm.
Warning signs of a lost pet scam
According to an FBI Tech Tuesday warning, scammers often use emotional manipulation to pressure victims. Be on high alert if the caller:
- Claims to have your pet but cannot provide photos.
- Sends altered images of your pet or edited versions of your lost pet post.
- Makes threats or excuses about why you cannot see your pet in person.
- Demands money or sensitive information, such as a verification code.
- If you are ever in doubt, ask the caller for details about your pet that only you would know. Scammers will often struggle to provide accurate answers.
How to report a scam
If you have been targeted or suspect fraudulent activity, take action by reporting the scam to the appropriate authorities:
- Report lost pet scams at Petscams.com.
- File a complaint with the Federal Trade Commission (FTC) by calling 877-FTC-HELP.
- Use the Better Business Bureau Scam Tracker to report online scams.
- Submit a report to the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov.
- Contact your local authorities if you have been a victim of fraud.
If you have any concerns or need assistance, don’t hesitate to reach out to the SF SPCA at (415) 554-3000. Thank you for remaining vigilant and helping protect pets and their families.